Customer Care

We appreciate all our customers and besides high-quality products we provided above-standard customer service including the following:

  • Provision of demonstration PCR kits, including demonstration in the customer's laboratory and personnel training
  • Express deliveries
  • Quick solution of problems related to the supplied products – service guaranteed within 24 hours from the time of announcement
  • Consultations concerning technological and clinical interpretations

To assure the quickest possible solution of any problem we always require the GeneProof PCR Kit users to provide the following information:

  • Kit name
  • Problem definition
  • Kit lot - specified on the kit package
  • Used device
  • File with the examination log from the used device, if available


 If you need any help with issues related to the supplied products, please use the contact form.