Order support

I‘d like to buy your products, but I don’t know where.
Our business partners represent us abroad. Check the Distributors web page and contact your local distributor through the contact form.

How can I order GeneProof products?  
You can order our products at our official distributors. The list of our distributors is available here.

Do you have products in stock?
For information about availability of our products please contact our local business partner. 

What documents concerning the order and products will I receive?
You will receive a delivery note and invoice together with your order.  Certificate of Analysis or other documents necessary for delivery to your destination country (customs documents, MSDS etc.) are available on request.

Where can I find relevant product documents? 
Description of the products including relevant documents (IFU, MSDS etc.) can be found at product webpages at www.geneproof.com.  Registration and signing in can be sometimes requested to enter the non-public part of the web. 

Do your products require special handling during transport? 
Yes, all PCR kits are transported on dry ice at temperatures from -80 to -20 °C.

When do I get the ordered products?
For exact delivery times of your ordered products please contact our local business partner.

How do you transport your products?   
We transport ordered products through courier services of delivery companies TNT, FedEx, DHL, or we use services of specialized companies. The delivery price varies according to the size of the package and destination.