Complaints form

Name

Surname

Company

E-mail

Product name

Lot number

Transport temperature

Storage temperature

Thawing temperature

Thawing time

Cooling rack while outside a freezer?

Number of freeze / thaw cycles

Extraction machine

Extraction Kit

Analysed specimen

Pre-treatment

Starting sample volume [µl]

Elution volume [µl]

Volume of IC added to sample [µl]

Cycler

Volume of MasterMix in PCR [µl]

Volume of sample in PCR [µl]

Run files with the issue:

Choose file

Run files where the issue was not observed yet:

Choose file

Description of the issue:

Supporting documents

Choose file

Supporting documents

Choose file

Supporting documents

Choose file

Spam protection

Order

+420 543 211 679
sales@geneproof.com

Customer Support

Send request
+420 730 176 222
support@geneproof.com

Complaints form

Order

Customer Support

FAQ

News

croGENE Real-Time PCR System

Join us at WHX Labs 2026 in Dubai!

Important

Do you have question?
Call Customer care

Welcome to GeneProof website!

Complaints form

Order

Customer Support

FAQ

News

croGENE Real-Time PCR System

Join us at WHX Labs 2026 in Dubai!

Important

Do you have question? Call Customer care

Do you have question?
Call Customer care