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Troubleshooting guide is divided according to the main themes. This division will allow for electronization and implementation into the GeneProof Web site, including a continuous update. Information sources for the updates are OTRS, discussion with customers and others. Troubleshooting data are updated repeatedly.
The troubleshooting logic copy the diagnostics process in standard molecular diagnostic laboratories. The general topic is always written in capital letters, which is then further expand according to the specific problem.
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In January 2023, GeneProof was one of the first companies in Europe to obtain the EU Quality Management…